We strive to process your orders instantly. Please review our guidelines for cancelling an order once it has been placed.
Full refund if cancelled within 60-120 seconds of placing the order.
No cancellation is accepted once the restaurant begins preparing your meal.
If a rider is already at the restaurant, cancellations may incur a small fee.
During high demand, restaurants may strictly adhere to preparation-based rules.
Navigate to 'My Orders' and select your current active order to see its live preparation status.
If the restaurant has not started preparation, you will see a 'Cancel Order' button available.
Select a reason for cancellation and confirm. Your refund will be initiated instantly to the original payment method.
If you're having trouble cancelling an order through the app, our support team is available 24/7 to assist you.
Response time: Under 2 minutes via Live Chat